Terms & Conditions
Welcome to Plant Depot.
These Terms & Conditions explain the rules that apply when you browse our website, purchase plants or other products, or use our online services.
Our website is operated by Plant Depot Ltd, a company registered in England and Wales.
By placing an order through our website, you agree to the terms applicable to your purchase. Please read them carefully before ordering.
Nothing in these Terms & Conditions affects your statutory rights under UK consumer law.
Orders, Pricing & Payments
Placing an Order
When you place an order through our website, you are making an offer to purchase the products in your basket.
You will receive an automatic order confirmation acknowledging that we have received your order. This does not necessarily mean your order has been accepted.
A contract is formed when we send you confirmation that your order has been dispatched.
Product Prices
All prices are displayed in pounds sterling (GBP). Any applicable VAT will be included in the advertised price, where required by law.
We aim to ensure that all prices and product information are accurate. If we discover a pricing error before accepting your order, we will contact you and give you the option to proceed at the correct price or cancel.
Payments
Payment must be made using one of the payment methods available at checkout.
Payments are processed securely through our authorised payment providers. We do not normally have access to your full payment card details.
Product Availability
All orders are subject to availability. As we sell living plants, stock levels and availability may occasionally change.
If an item becomes unavailable, we will contact you to discuss a suitable alternative or arrange a refund for the unavailable item. We will not substitute products without your agreement.
Delivery & Dispatch
Free UK Delivery
Plant Depot offers free delivery on all eligible UK orders, with no minimum spend.
Dispatch Schedule
We dispatch orders from our nursery in West Sussex every Monday, Wednesday and Friday, excluding bank holidays.
Delivery Services
We use Royal Mail Tracked 48 for parcels measuring 60cm or less and Parcelforce's 48-hour tracked service for larger parcels.
Delivery normally takes approximately 2–3 working days after dispatch, although this is an estimate rather than a guaranteed delivery date.
Delivery Delays
Occasionally, deliveries may be delayed due to weather conditions, courier disruptions or other circumstances outside our control.
If your order is delayed, please contact us and we'll help investigate.
Delivery Problems
If your order arrives damaged, incomplete or incorrect, please contact us as soon as possible so we can resolve the issue.
Nothing in these terms limits your statutory rights regarding delivery, including your rights where goods are not delivered within an agreed timeframe.
Cancellations, Returns & Refunds
Cancelling an Order
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible. We will do our best to accommodate your request.
Changing Your Mind
For most products purchased online, you have 14 days after receiving your order to notify us that you wish to cancel. You then normally have a further 14 days to return the goods.
Certain products, including plants that are liable to deteriorate or expire rapidly, may be exempt from these cancellation rights.
Damaged, Faulty or Incorrect Plants
We take great care when preparing and packaging our plants. If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number and, where possible, photographs of the issue.
We will investigate and provide an appropriate remedy in accordance with your statutory rights.
Refunds
Where a refund is due, it will be processed to your original payment method within the timescales required by law.
For further information, please see our Returns & Refunds Policy.
Your Consumer Rights
Nothing in these Terms & Conditions excludes or restricts your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.
Plant Quality & Natural Variations
Living Plants
At Plant Depot, we take pride in supplying healthy, quality plants. However, as plants are living products, their appearance can naturally vary throughout the year.
Plant Sizes & Appearance
Photographs on our website are intended to provide a representative example of each variety. The exact shape, foliage, flowering stage and appearance of the plant you receive may differ depending on the season and growing conditions.
We aim to describe plant sizes and specifications accurately. Any significant differences from the advertised product will be communicated where appropriate.
Seasonal Changes
Some plants naturally lose their leaves, become dormant or change appearance during autumn and winter. These normal seasonal characteristics do not necessarily indicate that a plant is unhealthy.
Plant Care
Once delivered, plants should be unpacked promptly and cared for according to their individual requirements, including suitable watering, positioning and protection from extreme weather.
Your Consumer Rights
Natural variations do not remove your right to receive plants that match their description, are of satisfactory quality and are fit for their intended purpose, as required by law.
General Terms & Legal Information
Website Use
You agree to use the Plant Depot website lawfully and not interfere with its operation, security or availability.
We aim to keep our website accurate and accessible, although we cannot guarantee that it will always be available without interruption.
Intellectual Property
Unless otherwise stated, the text, photographs, branding and other content on our website belong to Plant Depot Ltd or their respective rights holders.
You must not reproduce or commercially use our website content without the appropriate permission.
Liability
We are responsible for losses caused by our breach of contract or failure to exercise reasonable care and skill where those losses are reasonably foreseeable.
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales. If you are a consumer living elsewhere in the UK, you retain any mandatory legal protections and rights to bring proceedings available to you under applicable law.
Business Information
Plant Depot Ltd
Company Registration Number: 17412390
Wattlehurst Drive, Dorking Road
Kingsfold, Horsham
West Sussex, RH12 3SD
Email: sales@plantdepot.co.uk
Changes to These Terms
We may update these Terms & Conditions from time to time. The terms applicable to an order will generally be those in effect when the order was placed.