Returns & Refunds

At Plant Depot, we want every customer to be delighted with their plants.

We take great care when selecting, preparing and dispatching your order. However, we understand that occasionally things don't go quite as planned.

Whether your plants arrive damaged, an item is missing or you have a question about returning an order, we're here to help.

Below you'll find information about returns, refunds and how we resolve any problems with your order.

 Problems with Your Order? 

  •  Damaged Plants

    We carefully package our plants to help protect them during delivery. However, if your plants arrive damaged or in poor condition, please contact us as soon as possible.

    Include your order number and clear photographs of the plants and packaging so we can investigate and arrange an appropriate solution, such as a replacement or refund.

    Your statutory consumer rights are unaffected.

  •  Incorrect or Missing Items 

    If you've received the wrong plant or something is missing from your order, please let us know as soon as possible.

    Provide your order number and details of the issue, and our team will investigate.

    Where we've made a mistake, we'll work to put things right at no additional cost to you.

 Returns & Refunds Policy

We want you to shop with confidence at Plant Depot.

Changing Your Mind

For most eligible products purchased online, you have 14 days after receiving your order to notify us that you wish to cancel. You then have a further 14 days to return the goods.

Some products, including plants that are genuinely liable to deteriorate or expire rapidly, may be exempt from the usual change-of-mind cancellation rights.

Returning Your Order

Please contact us before returning an item so we can provide the appropriate return instructions.

Where a return is due to a change of mind, customers may be responsible for the direct return postage costs, where this has been communicated before purchase.

Refunds

Once a return has been received and assessed, any refund due will be processed to your original payment method, in accordance with your statutory rights.

If your plants arrive damaged, faulty or incorrectly supplied, please contact us so we can arrange an appropriate resolution. Your statutory rights remain unaffected.

 Need Help with a Return? 

Our team is here to help if you have any questions about a return, refund or problem with your order.

Please include your order number and a brief description of your enquiry so we can assist you as quickly as possible.

We're committed to resolving any issues fairly and making your experience with Plant Depot as straightforward as possible.