Privacy Policy
At Plant Depot, we take your privacy seriously and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order or contact our team.
We aim to be transparent about how your information is handled and the choices and rights available to you under UK data protection law.
Information We Collect
When you visit our website, place an order or contact Plant Depot, we may collect certain personal information.
Information you provide to us
- Your name and contact details, including your email address and telephone number.
- Your billing and delivery addresses.
- Details of your orders, purchases and customer enquiries.
- Information you provide when contacting our customer service team or creating an account.
Information collected automatically
When you use our website, we may collect technical information such as your IP address, browser type, device information and how you interact with our website.
We may also use cookies and similar technologies to support website functionality, understand how visitors use our store and improve your shopping experience.
Payment information
Payments are processed through the secure payment providers available at checkout. We receive the information needed to process and manage orders but do not normally have access to your full payment card details.
How We Use Your Information
We use your personal information to operate our business, fulfil orders and provide a reliable shopping experience.
Processing and Delivering Orders
We use your name, contact details, delivery address and order information to process purchases, arrange delivery through Royal Mail or Parcelforce and provide order updates.
Customer Service
We use your information to respond to enquiries, resolve delivery problems, handle returns and refunds, and provide support with your purchases.
Managing Our Business
We process certain information to maintain financial and accounting records, prevent fraud, protect our website and meet our legal obligations.
Improving Our Website
We may use website usage information and analytics to understand how customers interact with our store and identify ways to improve our products and services.
Marketing Communications
Where permitted by law, we may send you information about new plants, special offers and updates from Plant Depot. You can unsubscribe from marketing emails at any time.
We only use personal information where we have an appropriate lawful basis under UK data protection law, such as fulfilling a contract, complying with a legal obligation, pursuing legitimate interests or obtaining consent where required.
Who We Share Your Information With
We respect your privacy and only share personal information where necessary to operate our business, provide our services or meet legal requirements.
Shopify
Our online store is powered by Shopify, which processes certain customer information to help us operate our website, manage orders and provide our online shopping services.
Payment Providers
We share the information necessary to process payments securely, manage transactions and prevent fraudulent activity with the payment providers used at checkout.
Delivery Companies
We share relevant delivery information, including your name, delivery address and contact details where necessary, with Royal Mail and Parcelforce to arrange delivery of your orders.
Business Service Providers
We may share relevant information with trusted providers supporting our accounting, website hosting, customer communications, IT systems and business administration.
Legal Requirements
We may disclose personal information where required by law, regulation or a lawful request from an authorised public authority.
We require service providers handling personal information on our behalf to apply appropriate data protection and security measures.